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Privacy Policy

At Being Responsible India., we want to leave you with a great feeling each and every time you shop with us.  Your total satisfaction is absolutely vital to us. We take all care to ensure that our products are adequately described in terms of material, colour, size and features. We also try and ensure that our pictorial representation of our products is true to its colour and design with no photographic enhancements from our side. However we do recognise that in online shopping, there may be situations that you are not fully delighted with the product when you actually receive it in hand. In such situations our hassle-free 15-day Return Policy will help you exchange the product against any other product of your choice without any hassles.. We hope and expect that you never have to use the Return Policy but should you have to use it the following guidelines shall prevail.

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Return Situation    

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Reasons attributable to us  
\r\n- Wrong Product
\r\n- Defective Product
\r\n- Damaged in Transit
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\r\nWhat you should do         
\r\n- Report the situation within 2days of receipt of product in hand through email 
\r\n- Await further advice from our Customer Service for reshipment.
\r\n- Preserve all packing material, labels, tags, outer packaging box etc.
\r\n- Re-ship the product back to usonly through the recommended Courier Service. We urge you to use the recommended Courier Service so as to ensure that we properly receive the product back to us which is a precondition for the exchange. The shipping cost is borne by us.

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What we will do     
\r\n- We will reship the replacement product (if in stock) within 48 hrs of receiving the defective product back to us.
\r\n- If the product is not in stock, you may like to choose another available product from our website, and we will ship it to you within 48 hrs of receipt of the damaged product back to us.
\r\n- All customer Returns are thoroughly investigated by our Quality Team for the reasons of returns arising from product quality, problems during shipment etc.     

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\r\n2. Reasons not attributable to us
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\r\n-Change of product selection after shipment
\r\n-Customer not happy with the product though correct product properly delivered    
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\r\nWhat you should do
\r\n- Report the situation within 2days of receipt of product in hand through email or by calling on our Toll-free number
\r\n- Await confirmation from our Customer Service for reshipment.
\r\n- Preserve all packing material, labels, tags, outer packaging box etc.
\r\n- Re-ship the product back to usonly through the recommended Courier Service. We urge you to use the recommended Courier Service so as to ensure that we properly receive the product back to us which is a precondition for the exchange.The shipping cost is borne by you.

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What we will do     
\r\n- We will request you to choose another product, of equivalent value or more, from our vast selection on our website. 
\r\n- We will ask you remit the price difference and shipping cost of the replacement product to us.
\r\n- Upon receipt of the price difference and shipping costs, we will re-ship the replacement product to you within 24 hrs of receipt of the original product in good condition with all tags and labels intact. Please note we cannot exchange if original product is found to have been used, damaged, and altered with labels and tags removed.

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\r\nColour representation of our product may vary from actual depending upon the lighting conditions at the time of photography, type of camera used, variations of digital photography settings and your monitor quality. Therefore customers must recognise that the actual colours may have minor variance from their representation on our website. This is normal and cannot be avoided. We take due care in ensuring that correct product is despatched as per its product code recognised through barcoding scanners.

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At all times we wish to assure you that we will undertake all possible amicable resolution from the dispute situation if any arising from the transaction. It is always our effort to ensure that you as our customer are always given a fair deal by us. We value your business and relationship with us and would always strive to earn your abiding faith and trust in our products and services.

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If you have any question or concern regarding our Return Policy please email us at info@gemrecycling.com,

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